A help desk program can be comprehensive without being confusing or difficult to learn. The intuitive interface of AccessAble Help Desk Professional Edition was designed to get support personnel up and running quickly. Dozens of reports are supplemented by a spreadsheet wizard to make getting information out as easy as it was to enter the information. Customizable web pages let users request support and technicians update data via browser.

• License: Shareware
• Language: English
• Release: 2004-12-31
• Size: 26 Mb
• Cost: 499.00 $

A help desk program can be comprehensive without being confusing or difficult to learn. The intuitive interface of AccessAble Help Desk Professional Edition was designed to get support personnel up and running quickly. Dozens of reports are supplemented by a spreadsheet wizard to make getting information out as easy as it was to enter the information. Customizable web pages let users request support and technicians update data via browser.

• License: Shareware
• Language: English
• Release: 2006-02-07
• Size: 22 Mb
• Cost: 499.00 $

Polar Help Desk Free is fully featured help desk software with one named license free of charge. You can use it commercially to support your clients (unlimited number of clients). No trial period expiration, no additional fees, no obligations and no forms to fill out. Its features like incident management, knowledge base, email integration, reports and user friendly interface - helps you manage your support department.

• License: Freeware
• Language: English
• Release: 2007-02-19
• Size: 9 Mb
• Cost: Free

Polar Help Desk is a web based solution that helps you organize support department. With its features like incident management, knowledge base, email integration, reports and user friendly interface it helps you manage your support department.

• License: Commercial
• Language: English
• Release: 2006-03-30
• Size: 6 Mb
• Cost: 200.00 $

Responsive KnowledgeBase is a helpdesk tool that allows you to record solutions to problems and search for those solutions in the future. That is, it lets you create a database of technical problems and their solutions. When a customer calls in with a problem, you can quickly search the database to see if that problem has been solved in the past. If it has, RKB displays the solution.

• License: Demo
• Language: English
• Release: 2002-07-17
• Size: 437 Kb
• Cost: 49.00 $

A comprehensive IT Help Desk program that makes it easy to record, update and report on Users, Support Requests, Computers, Software, Peripherals and more. Very intuitive and easy to filter, query and report on data. Web interface included. This release includes new and improved user interface and Report Builder to supplement the Report Wizard. Output reports to PDF files for easy emailing as attachments. No per user charges.

• License: Shareware
• Language: English
• Release: 2005-09-06
• Size: 9 Mb
• Cost: 479.00 $

Web Help Desk is an affordable and intuitive web based help desk software, including: Incident Management - Asset Management - Two-way Email Integration - Knowledge Base - LDAP Synchronization - Reporting - & more. As a 100% web based, vendor neutral solution, the Web Help Desk provides a low cost of ownership, ultimate portability and simple implementation. Increase service desk productivity and customer support satisfaction with Web Help Desk.

• License: Shareware
• Language: English
• Release: 2008-06-04
• Size: 76 Mb
• Cost: Free

QUAD Help Desk Pro Edition 2006 was designed for those who want a simple and affordable windows application to let staff record, update and report on callers and calls from those callers. User login and procedure security let you restrict staff to only those calls assigned to them. You can view, edit and report on all calls. This version adds a visual report builder, some graphical reports, and improved importing capabilties.

• License: Commercial
• Language: English
• Release: 2006-02-28
• Size: 7 Mb
• Cost: 299.00 $

ieSupportManager is a fully featured desktop and web based helpdesk system. It includes a web interface, email notifications, email logging, knowledgebase, contract management facilities and a comprehensive suite of reports. ieSupportManager is easy to implement and use, highly customisable, and very competitively priced. The system can also be built upon to provide a bespoke solution if needed.

• License: Demo
• Language: English, German, Spanish
• Release: 2006-11-20
• Size: 15 Mb
• Cost: 630.00 $

Been There, Done That is an affordable help desk program designed for the poor, overworked IT support person on a tight budget. The attractive and easy to learn interface makes it easy to record information about your users, their computers, peripherals, software and their problems. Now includes a number of charts and graphs to give you insight into your help desk operations. A backup and restore feature was also added in this release.

• License: Shareware
• Language: English
• Release: 2005-12-28
• Size: 4 Mb
• Cost: 169.00 $

Problem Solved! 4.6 is a comprehensive but easy to use help desk program which includes both a windows based application and a mini-http server that you have running in less than an hour. The web interface is generated dynamically so you do not need to know Java, CGI-Bin, Active Server Pages or even HTML. A wide variety of reports can be filtered using the Query Wizard. Multi user ready no extra cost.

• License: Shareware
• Language: English
• Release: 2004-12-28
• Size: 6 Mb
• Cost: 199.00 $

MGCS may be just for what you are looking for if you want a simple customer support program with an optional web interface. The windows application lets you easily report and search customer contact information. The web interface will allow your customers to submit requests via browser and staff can also update info via the browser. Pocket PC applet rounds out the application and can be great to carry your data into meetings, on plane trips..

• License: Demo
• Language: English
• Release: 2006-03-31
• Size: 8 Mb
• Cost: 349.00 $

The Job Log is used by Customer Support departments to record and track calls to the help desk. Reports show both open and closed tickets with a knowledge base of resolutions that shows resolutions of previously closed tickets.

• License: Shareware
• Language: English
• Release: 2007-09-18
• Size: 40 Mb
• Cost: 24.95 $

The Help Desk Toolkit offers the definitive guide to setting up and running a successful Help Desk-now updated and expanded to include the latest Web-based technologies.

• License: Shareware
• Language: English
• Release: 2006-06-20
• Size: 4 Mb
• Cost: 199.00 $

Easy to use helpdesk software,sensibly priced to suit all businesses. Two user licence included. No extensive training required. Easily configured to reflect the way that you work. Uses e-mail to keep everyone informed. Maintains a complete audit trail of all actions. Complete control over data presentation including conditional formatting, export to html, print preview, drag and drop grouping.

• License: Shareware
• Language: English
• Release: 2006-10-05
• Size: 4 Mb
• Cost: 180.00 $

Help Desk for IIS is a web-based help desk software solution for delivering customer service and support. It easily installs on your web server as an ISAPI extension for Microsoft Internet Information Services. Your customers or technicians need no additional software other than a web browser. Help Desk for IIS gives you the ability to improve the productivity of your IT service team. It keeps your company organized and efficient.

• License: Shareware
• Language: English
• Release: 2006-08-02
• Size: 4 Mb
• Cost: 199.00 $

SysAid is software for organizations' IT (Information Technology) departments. It provides asset management, automatically scanning the organization's network and listing its machines. SysAid <a href="http://www.ilient.com">Help Desk Software</a> provides details on each machine (its hardware, software, history, and more), and lets you remote control it. SysAid also provides help desk.

• License: Freeware
• Language: English
• Release: 2006-07-06
• Size: 0 B
• Cost: Free

Free multi-user helpdesk system - no timeouts, no tricks!!! Absolutely no charge for use. This is an earlier version of our helpdesk system and is completely free to use. Features: Audit Trail, E-mail notifications,Prioritize, Categorize, Flexible Reports.Maintain customer address and contact details,Transfer of jobs between operators.

• License: Freeware
• Language: English
• Release: 1999-01-01
• Size: 2 Mb
• Cost: Free

This is very powerful ticket support system, it has knowledge base, faq and lots more. Admin can set tech people for the support and set the limitation for them, Please can post support request and get the notification from email. User can also upload files for the tech support and can post unlimited request and get unlimited support. Searching is also available. Site is design in advance ms sql programming taking in mind for the fast access and

• License: Demo
• Language: English
• Release: 2007-04-15
• Size: 2 B
• Cost: 159.00 $

IPI.MANAGER™ assumes full control of job execution by tracking deadlines and reminding employees about expired or outstanding personal tasks. Using such a program is currently the only way for a company to manage tasks being executed. No other form of assigning tasks (orally, by e-mail, or in written form) allows top managers to view a ‘slice’ of all the tasks and activities in progress at any particular moment in time.

• License: Demo
• Language: English
• Release: 2006-12-20
• Size: 1 Mb
• Cost: 599.95 $